Shipping Policy
We pride ourselves on shipping your order quickly. 99% of in-stock orders leave our warehouse within one business day. Orders placed on Saturday and Sunday will be processed for shipment on Monday.
Once your order ships, shipping time will depend on which shipping option you choose. If a product is not available, we will contact you promptly to inform you of the situation. In-stock orders are usually shipped the same day you make your order or the next business day.
Please note that some products will ship direct from the manufacturer. When this occurs, we will notify you by email of the estimated shipping date and delivery time.
Return Policy
If you are not 100% satisfied with your purchase, you can return your order to the warehouse. Our Customer Service representatives will check the eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Please understand that returning packages without prior approval from Customer Service will halt or delay your return. All returned items must be in brand-new condition, unused and with original tags and packaging.
If we shipped you the wrong item/wrong color: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.
If you aren¡¯t satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved.
Privacy notice
We value our customers' personal information
www.mbt-and-shoes.com respects each individual's right to personal privacy. We are committed to protecting your privacy. We do not share or sell our customer information. The information you provide to us will not be given or sold to any outside party except for the shipping company delivering your order.
To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the payment gateway. SSL is active if you see an unbroken key or a closed lock (depending on your browser). You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
How do we use your personal information?
Internal Use: We use your personal information to process your order and provide you with customer service.
Communicate with You: We will use your personal information to communicate with you about our site and your orders. You can unsubscribe or opt out of future emails at any time.
